Why Choose Us?
“I’d heard from colleagues how good this course was, it didn’t disappoint” Congleton BC
“well-mixed course with time to ask questions and discuss” Bassetlaw DC
“excellent trainer, very clear explanations, I would certainly recommend to my colleagues” Stockport MBC
“excellent literature…extremely beneficial” Burnley BC
“invaluable…the trainer had a good understanding of what we wanted to learn” Congleton BC


Training of all staff, experienced or not, is essential and substantially enhances capacity to deliver and maintain a high quality service. We believe the key to success is a well-trained, motivated workforce, where every employee is encouraged and allowed to work to their full potential.

Our training is well respected - we deliver comprehensive up-to-the minute information. Our training material incorporates the latest legislative changes and relevant court decisions, providing a comprehensive reference source for each delegate.

We do not lecture your staff - we create a relaxed environment, where delegates are encouraged to interact and participate in order to maximise learning and development.

We understand customer issues - our trainers can call on over 60 years hands-on revenues experience, which allows us to relate relevant legislation to the practical situations faced by revenues staff on a day-to-day basis. All our courses use practical scenarios for discussion and consideration.

We don’t claim to give you all the answers - we provide you with an in-depth understanding of the wider issues because we recognise you are best placed to use this knowledge to identify and address individual customer needs. Our training programmes are continually developed, based on customer feedback, to equip your staff with the skills and knowledge required now and in the future.

We listen to our customers - we are passionate about delivering the right service to help you achieve your objectives. All delegates complete a training evaluation form, which is a key tool in enabling us to understand how we can continue to develop and improve our courses to provide real benefits. If required, we can provide a feedback summary for your own training and development records.

There are no surprise costs - our course fees include all administration costs, detailed training materials and refreshments provided on the day, thereby avoiding unpredictable expense claims received after the event.