arvato training services

1.1	Within 5 days of receipt of the booking request arvato training services (ERYC) Ltd will issue a booking confirmation.
1.2	The booking confirmation will have the effect of confirming arrangements subject to the terms and conditions.
1.3	The booking confirmation will identify rates of charges, joining instructions and directions.

1.4	Cancellations must be made in writing to arvato training services (ERYC) Ltd, The Hall, Lairgate, Beverley, East Riding of Yorkshire, HU17 8HL or via e-mail at training@arvato.co.uk
1.5	If notification of a cancellation is received more than 10 working days prior to the date of the course, a 50% cancellation charge will be made.
1.5.1	If notice of cancellation is received after this time, all charges will apply.
1.6	If any delegate is unable to attend, we will accept a substitute at any stage.
1.7	arvato training services reserve the right to postpone or cancel any course, for any reason.
1.7.1	If this occurs we will give delegates as much notice as possible.
1.7.2	arvato training services reserves the right to amend the programme on the day, in order to meet delegates specific needs.
1.8	If an alternative date is offered, which is unacceptable to you, any fees paid will be refunded.
1.9	All fees for regional courses include course material, lunch & refreshments.
1.9.1	Fees quoted are not inclusive of VAT.
1.9.2	Delegates overnight accommodation, if required, must be arranged directly.

2.1	Invoices may be issued 10 days prior to the event.
2.2	Invoices will be sent directly to the booking contact.
2.3	Payment terms are strictly 30 days from the date of issue.
2.4	Cheques should be made payable to arvato training services (ERYC) ltd.
2.5	If you wish to make payment by BACS, please contact us for details.