Training Courses

arvato training services offers a wide variety of courses for your staff.

2012 Course Provision

The following courses can be delivered in-house to a maximum of 16 delegates. Contact training@arvato.co.uk to receive an individual quote.

If you are unable to find a course that specifically meets your requirements then please contact us to discuss how we can provide a bespoke solution.


Presentation Skills

This course is designed for anyone who delivers presentations or updates others on new topics or practices.

Customer Communication & Active Listening

This course is designed to enhance and promote effective communication skills.

Assertiveness (1/2 day)

This workshop is designed for delegates who wish to benefit from being more assertive at work.

Dealing with Difficult Customer Situations on the Telephone (1/2 day)

This workshop is designed for those who have extensive contact with customers via the telephone as part of their job role.

Delivering Efficient and Effective Service to your Customers by Telephone (1/2 day)

This workshop is designed for those who have regular contact with customers over the telephone as part of their job role.

Time Management (1/2 day)

This course is designed for delegates wanting to improve their daily working practice.

Well-Being Awareness (1/2 day)

This course is designed to assist delegates to identify and manage their work-related stress either as an introduction or as a refresher.

Conflict Resolution Awareness (1/2 day)

A basic awareness level course aimed at any member of staff who may encounter aggressive behaviour in their working environment