This course offers a comprehensive introduction to the subject for those who have previously had little, or no, formal instruction, whilst also providing a thorough refresher for more experienced staff.

Focuses on the major issues that affect day-to-day operations. Provides an opportunity for experienced staff to consider in detail the interpretation of key regulations relating to exemptions and discounts & reductions.

Focuses on the major issues that affect day-to-day operations. Provides an opportunity for to consider in detail the interpretation of key regulations across all areas of liability

This course offers a comprehensive introduction to the subject for those who have previously had little, or no, formal instruction, whilst also providing a thorough refresher for more experienced staff.

Developed for all staff involved in the day-to-day administration of non-domestic rates, irrespective of previous experience.. Provides a working knowledge of the principles involved in transitional adjustments and the interaction with small business rate relief.

This course considers how to develop an effective integrated collection strategy. It assesses the appropriateness and effectiveness of all available enforcement remedies. The course provides a suitable framework for staff of all levels and experience.

Covers all current insolvency procedures. Considers Insolvency as part of an effective collection strategy and assesses when such action is appropriate. Outlines the steps required when apportioning local taxation liability in Insolvency cases. Provides a suitable framework for staff of all levels and experience.

Developed to provide Property Inspection staff with a comprehensive understanding of practical local taxation issues, considering property and liability issues in detail.

Provides an in-depth review of the requirements and procedures for serving Completion Notices. The course focuses on the need for comprehensive inspection records as tribunal evidence. Allows maximisation of revenues from new properties, based on full consideration of the material circumstances. The course provides an in-depth understanding for experienced staff, whilst de-mystifying processes for others with little or no formal instruction.

Considers the scope for information gathering for local taxation purposes. Addresses some of the perceived barriers to information sharing and considers the statutory implications of the Data Protection and Freedom of Information Acts.

This course provides a comprehensive introduction to the concepts of transformational change - a challenge currently facing all local authorities.