In-House Training

Please contact us for more information and a quote.

arvato UK | The Hall | Lairgate | Beverley | HU17 8HL
Tel: 01482 394727 | Fax: 01482 394997 | Email: training@arvato.co.uk www.arvatogov-training.co.uk

Delivered on your premises, our bespoke solutions provide affordable, convenient ways of attaining core competencies as part of a continuous development programme.

Prices are based on your individual requirements; but with all-inclusive training packages from £750 + VAT per day, this option provides a cost-effective solution when several staff have the same training requirements.

We are happy to develop a course specifically tailored to meet your aims and objectives within a suitable timescale. Whatever your needs, we can provide a solution. Simply tell us what training you require, when you would like it delivering, and for how many people.

Courses start at 09:30 and finish at 16:30. Short breaks for refreshments mid-morning and mid-afternoon, as well as an hour for lunch are built into this timetable. However, if you have other preferences these will be accommodated wherever possible. As the host organisation, you will need to provide a suitable training room, LCD projector, screen and flip chart.

Individual Elements
Please contact us for more information and a personalised quote

Any of the following course elements can be incorporated into our bespoke training solutions, in-house training programmes and regional training sessions.

If there are any revenue topics that you require, which are not listed below, please let us know and we will gladly accommodate your needs.


Council TaxBusiness RatesGeneral
  • The property base
  • Calculating the tax
  • Valuation principles
  • Dwellings
  • What is self-contained?
  • Caravans & chalets
  • Liability
  • Sole/main residence issues
  • Disabled Band reductions
  • Discount disregards
  • Local reduction scheme
  • Exemptions
  • When is Class A exemption appropriate?
  • What is meant by substantially unfurnished?
  • Billing processes
  • Appeals processes
  • Valuation Tribunals
  • Committal
  • Attachment Orders
  • Pooling arrangements
  • Valuation principles
  • What is hereditament?
  • Rateable occupation
  • Changes to Empty Property legislation
  • Transitional adjustments
  • Calculation of interest on relevant overpayments
  • Billing processes
  • Small Business Rate Relief
  • Developing discretionary rate relief schemes
  • Appeals processes
  • Valuation Tribunals
  • Supplementary Business Rate
  • Local authority business growth initiatives
  • Business Improvement Districts
  • Security for unpaid NDR
  • Rate avoidance issues
  • Completion Notices
  • Effective use of special arrangements
  • Charging Orders
  • Distress & the bailiffs
  • Insolvency
  • Developing a collection strategy
  • Data Protection & information sharing
  • iWorld revenues system training
  • Customer Care
  • Debt Negotiation
  • Telephone Skills
  • Defining & scoping a project
  • Stakeholder analysis
  • Process mapping & measuring
  • Creating lean systems
  • Risk Management
  • Communicating change