This course provides an overview of the state benefit system for interventions staff who deal with the collection of evidence for changes of circumstances and reviews. It guides the learner through the essential information required to enable them to build the framework central to their job.

This course provides an in-depth view of the practical issues surrounding overpayment of benefit. It includes the legislative requirement for the LA to look at the overpayment and ask a series of questions, guiding the learner through the issues which may arise as the process continues through recovery and enforcement.

This course will focus on providing you with sufficient knowledge to decide who is eligible to claim and to correctly calculate Housing and Council Tax Benefit.

This course offers a chance for staff dealing with appeals to look at the customer’s rights and consider all options available to the Local Authority. It deals with the effective preparation and submission of cases to Tribunal stage and beyond.

This course gives a comprehensive overview of the basic rules and covers the latest changes dealing with the phasing-out of incapacity based benefits.

This course focuses on addressing the different aspects of Exempt Accommodation and the issues that arise when an Exempt Accommodation case is considered.

The course outlines the aims of the local housing allowance scheme with regard to fairness, choice, transparency, financial inclusion, personal responsibility and improved administration. It provides an excellent opportunity to consider the basic rules and examine the changes being made from 1 April 2011.

This training is designed to provide a detailed review of the rules regarding PFA and the effect on eligibility for HB/CTB. Using guidance notes, it provides a suitable framework for staff to deal with benefit claims from persons from abroad.

This course offers a comprehensive opportunity to study the assessment process for HB/CTB claims which involve self-employed earners or students It provides the learner with the skills to correctly calculate student income and assess any Housing Benefit that may be allowed The course also guides the learner through the assessment process examining the issues that are faced when trying to gather a good standard of evidence for assessing a claim, and a practical guide to tax and national insurance for self-employed earners.

This course offers a comprehensive opportunity to study the assessment process for housing benefit and council tax benefit claims which involve self-employed earners. It guides the learner through the assessment process, examining the issues that are faced when trying to gather a good standard of evidence for assessing a claim, and a practical guide to tax and national insurance for self-employed earners.

This course focuses on providing you with sufficient knowledge to decide when a student is eligible to claim housing benefit. It provides the learner with the skills to correctly calculate the student income and assess any housing benefit that may be allowed.